Candle Tips/FAQs
Tips for your soy candle:
-Always follow the candle safety guidelines on the warning label located on the bottom of the candle
-The first time you burn your candle, make sure you burn it long enough to create a melt pool where the entire top is melted. Candles have a memory and the first burn sets the tone. If you do not ensure the entire top is melted on the first burn, you may risk your candle tunneling (when it only burns down the middle)
-If your wooden candle does not stay lit, trim the wick between 1/8" - 3/18" (3.2mm-4.8mm)
-Gently snap or trim burnt wood/black wick ash off the top edge of the wick before relighting. If you do not have a wick trimmer, nail clippers work or you can use your hand. A good rule of thumb is to trim it before you relight it so you do not risk burning yourself
-If the candle burns for a long period of time and you notice the flame is low, try removing excess ash and relighting
-Extinguish the candle when 1/4" of wax remains. You should never burn a candle until it 'extinguishes itself'
-Do not burn the candle unattended or for more than 4 hours, doing so poses a fire hazard risk
FAQs:
1. Why does my candle have wet looking spots on it?
A. Those wet spots are what is a common candle issue known as glass adhesion. During the cooling process sometimes some of the wax pulls away from the glass causing the wet spots. We try to do everything we can possibly do to prevent it from happening, but unfortunately it still happens despite our best efforts. Rest assured though, it in no way affects the burnability (pretty sure that's not a real word, but you get the gist) of the candle.
2. Why won't my wooden wick stay lit?
A. The first time you light your wooden wick, you may need to relight it a couple times to get it going. We leave the wick on the longer side to ensure they're not trimmed too short when you purchase them. Wooden wicks are known to be finicky, but despite that I actually prefer them over the eco wick. My business partner (aka husband) prefers the eco wicks. Good thing we make both! Oftentimes just a trim of the wooden wick will do the trick. If there is too much ash on the wooden wick, it may not relight until it has been trimmed off. You can do this by snapping the burnt part off with your fingers, nail clippers, or your trusty wick trimmer if you have one. If you have tried trimming the wick and you still have trouble, please contact us so we can see about replacing your candle.
3. Why do I need to burn my candle until the entire top of the candle is melted the first time I light it?
A. Soy candles have a burn memory, believe it or not! I had no idea until I started researching and making candles. What that means is that if you don't let the entire top of the candle melt into a wax pool the first time you light it, the next time you light it, it may not ever burn past the original melt pool that formed and it will tunnel, leaving you with wax on the outermost sides of the candle that don't/won't burn.
4. Why should I trim my wick?
Trimming the wick is actually just good candle practice and should be done no matter the type of wick. Keeping your wick trim will improve burn time as well as ensure your candle is burning cleanly. Untrimmed wicks produce more soot (that black stuff that accumulates around the top of the glass) and will burn faster, shortening the life of your candle. When trimming your wick though, be careful not to trim it too close to the wax.
5. What is the difference between the wooden wick and the eco wick?
The wooden wick, as mentioned earlier, needs a little more tender, loving care. They are made from untreated, naturally and sustainably sourced cherry wood (made by Lumetique) and do require trimming. Some people love the crackle effect of the wooden wick and don't mind the extra step of trimming the wick. If you have never owned a wooden wick and that doesn't appeal to you then the eco wick is for you! The eco wick is considered a self-trimming wick (but even still it is best practice to trim it anyway) and will still light if it's not trimmed, unlike the wooden wick. The eco wicks are made of braided paper and cotton with no metal core. In appearance, the eco wick looks like the standard wick you'd see in a normal candle.